Life as a Caregiver and Dealing With Stress Caring for Aging Parents – AARP. The attached article, written by Dr. Nancy Snyderman, chief medical editor for NBC News, shows us that even doctor-caregivers are not immune from the stress brought on by caregiving. A year after Nancy and her siblings moved their parents to live near her, Dr. Snyderman became “one of almost 44 million U.S. adults caring for an older friend or family member.”
My dad and I, five years before I became his caregiver; seven years before he died from Alzheimer’s.
Statistics show that caregivers tend to patients who are loved ones, an average of 20 hours each week – many times on top of part-time or full-time employment. Before long, Dr. Snyderman came to the realization that she had forgotten to check in on how she was doing. She gained weight, she slept only a few hours a night, and she experienced burnout – not unlike what many of us have felt as caregivers – or former caregivers – for family members.
In my article, Caregiver: put on your oxygen mask first, I address the importance of caring for yourself first, and the patient second. “No way,” you say, “my mom/dad/spouse come first; they need me!” You’re absolutely correct – they do need you, but if you get sick or disabled, you can’t be there for them. That’s why you need to place the oxygen mask on yourself first, and then on the person for whom you are providing care.
Most of us learn the hard way. We get burned out and emotionally or physically incapacitated, and then we start taking care of numero uno. Do yourself – and your loved one – a favor. If you’ve been ignoring the signs of stress that are enveloping you, stop being such a hero and start taking care of yourself. You will benefit from such care, and so will your loved one.
U.S. President Barack Obama meeting with Speaker of the House John Boehner during the debt ceiling crisis in 2011. (Official White House Photo by Pete Souza”) (Photo credit: Wikipedia)
So our elected officials – those who claim to represent us – seemed to have been playing games the entire length of the partial government shutdown while countless U.S. citizens were out of work and the economy lost $24 billion amid a cloud of uncertainty and unease. Here are a few quotes from late in the day, October 16, 2013:
Jay Carney, White House press secretary: “There are no winners here.” John Boehner, speaker of the House: “We fought the good fight. We just didn’t win.”
Those comments reminded me of a Joe South song. What follow are some snippets of the lyrics:
Oh the games people play now. Every night and every day now. Never meaning what they say now. Never saying what they mean…
And they wile away the hours in their ivory towers, till they’re covered up with flowers, in the back of a black limousine…
People walking up to you singing glory halleluiah, and they’re tryin to sock it to you, in the name of the Lord…
Look around tell me what you see. What’s happening to you and me. God grant me the serenity to remember who I am. Because you’ve given up your sanity, for your pride and your vanity. Turns you sad on humanity, and you don’t give a damn.
The biggest loss for Americans is their respect for their lawmakers. Senator Chuck Schumer of New York agrees, “It was not America’s finest moment.”
Within a half hour of the finalization of the U.S. government deal, I received a phone call from one of the political parties, asking for a monetary donation to assure that there will be better representation of that party in Congress during the next election cycle. I abruptly stopped the caller, “You’re asking me today of all days to give money to one of the U.S. political parties? I’m disgusted with both parties right now, so for you to ask for my money within minutes of the U.S. funding agreement being finalized, is extremely bad timing.” Then I hung up.
I’m ashamed of these knuckle heads for simply kicking the can down the road, instead of working together to come up with a lasting solution that will benefit their constituents – constituents who can not afford to play their silly games.
“Oh we make one another cry, break a heart then we say goodbye. Cross our hearts and we hope to die, that the other was to blame.” The Games People Play, by Joe South.
Ms. Froma Harrop’s Opinion piece, linked above, challenges all of us Baby Boomers to not surrender to the other groups coming up in the generational ranks.
Are you done at 61? Closing the door at 64? Barely alive at 75? Or are you skipping to my Lou at 82?
Come on everyone – don’t throw in the towel! As Ms. Harrop said in her Opinion piece, “there’s nothing noble about declaring oneself out of the game, whatever the game is.” I’m not saying that us Baby Boomers and older don’t have age-related changes – of course we do – but that doesn’t mean that nothing remains for us in the years ahead. In my recent blog article, A surprising fete by a Baby Boomer! I complained about a Florida reporter’s characterization of something that a 55-year old woman was able to accomplish – even at her advanced age. Click on the link to my article to get the full gist of my whining diatribe.
Circa 1960’s: my dad running a marathon in his late 50’s.
I am not advocating that you suddenly decide to beat 64-year old Diana Nyad’s swimming record, unless, of course you feel like doing so. I am advocating, however, that you explore what you’re able to do and capitalize on it. Start a new business, volunteer for organizations that you support, or just keep working at your current job as long as you still want to. Who’s stopping you? My former father-in-law turned 90-years old on September 18, 2013, and he still plays tennis and is still working at his commercial real estate development company. If Jimmy were to stop working, he’d probably collapse and die on the spot. Why? Because he enjoys being active and productive. So should you.
Don’t let the younger folks – anyone less than 50-years old – have all the fun! You can have fun too! I turned 60-years old this past May. I’ve always been an active person exercise-wise but most of that centered around taking lengthy neighborhood walks and gentle hikes. My exceptional and persistent daughter, Erin, decided I could do more. She purchased six sessions of Bar Method classes for each of us and presented it as my birthday/Mother’s Day gift. “It’ll be fun! Once you get there, I know you’ll love it.”
My daughter (the Bar Enforcer), me in the middle, and my sister Mary.
Very presumptuous on her part, but she was right! After six sessions, Erin dropped out (she has other mind-boggling exercises that she does) but I continued with the program. The biggest lesson that I learned through this process is that I can do more than I thought I could do. Bar Method is extremely difficult, but it’s not impossible. After the first six lessons, I was able to conclude that a) it didn’t kill me; b) it didn’t disable me; and c) I kicked ass! That’s right – I kicked ass. I am in a class of mostly 20-50 year olds, and I not only keep up, but sometimes I outlast the younger students. I go to class once a week and two to three additional times a week I exercise to the Bar Method DVDs at home – courtesy of my husband who installed a ballet bar in our exercise room. Thanks hubby!
If you lack confidence, go find some! If you’re hesitant to go it alone, find someone else with your same interests, and go for it together.
You are not done yet. To quote Ms. Harrop, “Every age group brings something to the party. And for every generation, the party’s not over until it’s over.”
Last week, a 55-year old woman who was participating in the Making Strides Against Breast Cancer walk in Ft. Lauderdale, FL amazed everyone, everywhere, when she became stuck on a drawbridge and hung on – standing up, spreading her hands and feet on parts of the bridge – for approximately a half hour until emergency crews were able to lift her to safety.
However, no one was as amazed as a local reporter, a woman in her early 30’s, who couldn’t believe her eyes; couldn’t believe the sight she was seeing; couldn’t imagine that someone of this participant’s age group could possibly succeed at this perilous fete.
What am I getting at? I wish I could find the news link again so that you could hear how incredulous this reporter was that someone 55-years oldcould possibly stand there that long. The emphasis of her report was on the woman’s age as the shocking detail – not that just about anyone hanging onto a drawbridge in the “Jesus Christ” position (as it was later described by those witnessing the fete) would have difficulty holding on for dear life while awaiting rescue.
Is 55-years old elderly? Is 55 the new 90?
Here I am, another old lady, managing to use a computer at my advanced age.
Am I overreacting? I’m 60-years old and I’m far from elderly, but imagine the shock of the aforementioned reporter if someone of my age was the one hanging on the bridge. That reporter would certainly hustle to get that 60-year old’s autograph, just so she could remember the amazing and surprising fete the ol’ gal had accomplished.
Okay, I’m done now; I’ll get off my soap box if someone would be kind enough to help me down.
I wrote the article below with an exhilaration that threatened to carry me into the air and cradle me on Cloud 9.
Donning silly glasses and cozying up to a bottle of bubbly that remains unopened.
Since that time, the children in Washington, D.C. have been battling it out on the playground, most not playing fairly, and all of them holding strong to an agenda that appears to be designed to promote their party, rather than their constituents.
I wondered aloud, “If thousands of national parks are closed, 100’s of thousands of employees are furloughed, and service members’ families are being robbed of benefits, what luck does the Alzheimer’s research money have of remaining designated for that cause?”
So I wrote an e-mail to the National Institutes of Health and asked them this very question. What follows is the automated response I received:
Due to the absence of either an FY 2014 appropriation or Continuing Resolution for the Department of Health and Human Services, no one is available to respond to your message. If you require immediate attention, please contact NIH Service desk at 301-496-HELP or via web http://itservicedesk.nih.gov/support.
Asked and answered.
September 25, 2013
NIH logo (Photo credit: Wikipedia)
In today’s news, the National Institutes of Health (NIH) announced that grants for research to discover therapies for Alzheimer’s disease have been awarded in the amount of $40 million from the Office of the NIH director, and $5 million from the National Institute on Aging.
In all the reading that I’ve done, I’ve discerned that the magic words when it comes to finding treatment and/or a cure, are “clinical trials.” The new funding of $45 million will advance the current research being initiated in the form of clinical trials, thereby offering hope to all of us who live long enough to be at risk for acquiring this disease.
The attached article appeared in the September 27, 2013 edition of The Seattle Times newspaper, and provides the public with information about a traveling exhibit, developed by the American Anthropological Association that inspires us to consider not just what race is, but what it is not. By the way, I changed the title of my article after fellow blogger, www.letstalkaboutfamily.wordpress.com commented on my article – see below.
The central message of the exhibit is that what we call races are not separate genetic or biological groups, but distinctions created by people, oftentimes to mistreat or isolate those they regard as different from themselves…But those distinctions come from emotion and prejudice, not science.
The writer of the article, Jack Broom, states: “In the enlightened Pacific Northwest of 2013, it may be tempting to think of racism as a thing of the past, or something that happened elsewhere.”
I live in a suburb of the Seattle area and have no doubt that racist thoughts run rampant through my local society – oftentimes with a fervency that should shock the sensibilities of everyone. I know I was shocked when I recently experienced the following:
I’m out to lunch with a female friend who characterized “oriental” people as being very abrupt. I told her that I took offense to her statement for several reasons: 1) I was pretty sure the term ‘oriental’ was replaced by the word, ‘Asian’ a long time ago; 2) how can she so readily characterize billions of people using one word: abrupt; and more importantly, 3) my daughter (biological, born in Anchorage, Alaska, whose dad, my ex-husband, is Chinese, born and raised in Hawaii) is half Caucasian and half Chinese and if push came to shove, she might be characterized as looking Asian. My friend’s response: “Really? I thought Megan (not her real name) was American?” God help us all.
How does one respond to that? Well, I did, but I’d like to keep this article G-rated.
Second example: my husband and I are in the market for a new bed so I did some preliminary in-store research last week at a nearby store that specializes in mattress sets. I told the salesman that I was looking for a fairly firm mattress so he proceeded to point out various mattresses for me to lay on so I could test the different degrees of firmness.
The last mattress he showed me was very firm. When I laid down on it, I told him that we wouldn’t be comfortable on such a firm mattress. His response: “That’s the mattress the Asians buy. For some reason, all my Asian customers buy that firmness. Must be a cultural thing.”
Ugh – I walked out.
The writer summed up what visiting this installation at the Pacific Science Center might show us: “…the exercise helps make the point that dividing people into groups may tell more about the people doing the dividing than those being categorized.”
The attached video, just 3 minutes long, showcases how very personal Alzheimer’s and other dementia are to those involved. The toll on the patient – measurable, as you will see in this Shapiro family video.
The toll on the family – especially those caring for a member with the disease – beyond measure. Imagine taking care of someone who has lost his or her faculties, who can no longer express themselves verbally, and who has become a shell of his former self. Can you imagine it?
Imagine you must, because I sincerely believe that the only way people will stand up and take notice and do something about this disease, is to wear the mantle of a loved one with the disease, and/or the mantle of the beleaguered caregiver.
If you can help monetarily, please do so: www.alz.org.
If you can help within your community to relieve the stress of a caregiver with whom you are acquainted, that support is equally as needed and valuable.
Whatever you do, please do something to make a difference.
That’s what happened to the woman who is the subject matter of the attached article by Danny Westneat of the Seattle Times newspaper.
1951: Marian Dahoney, a newly employed worker at an insurance company in downtown Seattle, opens her first and only bank account at the institution located within her company’s building. Name of the bank: Seattle First National Bank, later called Seafirst, a wholly owned subsidiary of Bank of America. These days, we all know the bank as megalithic Bank of America.
(Photo credit: Wikipedia)
2013: Now 85-years of age, with no steady income, other than her monthly social security check and a small retirement amount from her now-deceased husband’s employment at Rainier Brewing Company, Bank of America is penalizing her for not having very much money. The Advantage for Seniors account that she currently funds with her fixed income will be charged a maintenance fee of $25/month unless she keeps a balance of at least $5,000. Danny Westneat calls those fees hidden taxes on the poor.
Marian is of the generation that believes that customer loyalty and commitment means something. She could have jumped ship many years ago as other financial institutions provided incentives for new customers to walk the plank onto their boat, but she stayed with Bank of America for 62 years – feeling good about her commitment to one banking institution for her entire adult life.
Not anymore. Marian is being forced to pull her funds (she has less than $5,000 in the bank, otherwise she would not have received a letter notifying her that the bank would be charging her $25 per month in maintenance fees) and she is searching for a new banking institution that will show her some integrity by waiving minimum balance fees. Imagine the efforts required of this 85-year old woman to go through the process of abandoning ship. For you and I – it would be an inconvenience – for Marian, it’s a major effort.
Marian Dahoney thought that her 62-years of loyalty to Bank of America would have counted for something. Nope! It counts for nothing, because Bank of America is too busy nickle and dimeing those who are just trying to put a couple meals on the table each day in a house or apartment they hope not to lose, while paying monthly utility bills to maintain the house’s heat, electricity, and water.
Shame on you Bank of America – and any other financial institutions – for penalizing the poor for not having enough money to somehow keep your businesses afloat.
My father and my sister-in-law, both of whom have died from Alzheimer’s disease in the past five years.
According to the World Alzheimer’s report:
If dementia were a country, it would be the world’s 21st largest economy, ranking between Poland and Saudi Arabia. In the year 2010, the total world cost for caring for the dementia population was $604,000,000,000 (billion).
By 2050, in the United States alone, the costs for caring for the dementia population will be: $1,200,000,000,000 (trillion). That’s more than 1,000 x $1 billion.
Are you thinking of making any charitable contributions to a worthwhile organization before the end of the year?
and I’m as mad as hell about the millions of crimes that it has gotten away with.
Alzheimer’s and other dementias are unfair to the one diagnosed and to all those involved in that person’s life. The unfairness unfolds with the worst day of that person’s life – diagnosis of a disease for which there is no cure – therefore it is always fatal – and it is a disease where little progress has been made in treatment options.
Let me introduce you to two fabulous people who are no longer with us because this disease killed them. Yes, Alzheimer’s murdered them.
My hero – my father: 1918 – 2007
My father, Don, was born in 1918 in Toronto, Canada. He married my mother, Patricia, and they had three children. They became U.S. citizens in the late 1940’s/early 1950’s. My father was an extremely distinguished, courteous, humorous, and dedicated family man. He received his Alzheimer’s diagnosis on June 3rd, 2005 and I was there by telephone conference, having attended his initial neurological evaluation a couple weeks earlier. He died at approximately 12:10 a.m. on October 13th, 2007.
Nancy, an adoring daughter-in-law to my father, seated in front of her.
My sister-in-law, Nancy, was diagnosed with mixed dementia just a few months after my father died. Nancy was born in 1942 in Quincy, Massachusetts. She graduated from UCLA with a degree in flute performance and used those skills in many venues throughout her life. Nancy had three children from her first marriage – children of which she was very proud. Nancy was an extremely talented interior designer, opening her own design business in 1987 – the same year that she married my brother, Don. Nancy died from mixed dementia, that also included Alzheimer’s, at approximately 11:05 a.m. on July 4th, 2012. Just two and a half months later, my brother and sister-in-law would have celebrated their 25th wedding anniversary.
Saturday, September 21st, 2013 is World Alzheimer’s Day. One in every three seniors dies with Alzheimer’s or other dementia. If you do not die from Alzheimer’s, you die with it. From Alzheimer’s Association 2013 Facts and Figures.
Won’t you consider making a monetary donation in the hopes of capturing this murderer?
U.S. website for the Alzheimer’s Association: www.alz.org
Other countries have their own dedicated websites as well. Please find those sites through any search engine you would normally use, and let’s slap the cuffs on this criminal disease.
“Mr. Desonier, I think you can stop scheduling an annual colonoscopy from this point forward. You’ve been very diligent about this aspect of your health care for many years, but at your age, I think this procedure provides inconvenience and discomfort that you can do without.”
My dad was 84-years old when his gastroenterologist made that declaration. I never thought I’d say this, but that gastroenterologist is my hero. My father had one suspicious colonoscopy a decade or so earlier, and was advised to undergo that test every year to be certain that no cancer was present. If you’ve ever undergone this test – and you should have a baseline one after the age of 50 or earlier if you’re symptomatic – you’ll understand when I say that I’d rather have a root canal than have my colon flushed and probed every year. Here’s TMI for you: I’m 60 and had my first exam of that sort seven years ago and passed with flying colors. I’m on the ten-year plan so I have a couple years left before I hop on that table again. But I digress.
The above article will shock you to your senses as to how incentivized doctors are to keep prescribing outlandish medical procedures on their elderly patients. Most, but not all, such procedures benefit medical professionals and facilities and provide no benefit to the patients that undergo such procedures. Here’s a quote from the above article that is sickening in its implications:
(Photo credit: Wikipedia)
Medicare spends a quarter of its $551 billion annual budget on medical treatment in the last year of life. A third of Medicare patients undergo surgery or an intensive-care-unit stay in their final year (of life.)
The author’s 80-year old father had a “stroke-blasted” body and underwent the surgical procedure of having a pacemaker installed to correct a slow heartbeat that gave him no health problems. Medicare paid $12,500 for that procedure. Her father’s family doctor didn’t approve of the cardiologist’s decision to perform that surgery. Medicare would have only paid that doctor $54 for a medical consultation with the family to weigh the pros and cons of such a procedure.
What’s the lesson here? There needs to be a greater focus on slow medicine in the form of palliative care, rather than fast medicine that dictates quick consults and immediate – and oftentimes drastic – medical intervention that robs the elderly patient of living on his own terms, and dying when its the body’s time to do so.
The above public service announcement shines a spotlight on a disease that will affect you one way or another:
My father died of Alzheimer’s 10/13/2007. I’m on the left – it could happen to me; my brother is on the right, it could happen to him.
You may receive an Alzheimer’s diagnosis or I may receive an Alzheimer’s diagnosis
A loved one of yours may receive an Alzheimer’s diagnosis and you’ll be his or her caregiver
A good friend of yours; a neighbor; a coworker may receive an Alzheimer’s diagnosis
The point is – just as all of us know someone who has had, or currently has, cancer – all of us have some sort of connection to someone who has Alzheimer’s or other dementia.
None of us is immune to this disease that steals a person while their heart is still beating.
When your children attained the age wherein having “The Talk” about sex and other scary things became unavoidable, you simply jumped in and winged it – wanting to explain as much to your kids as they needed to know but trying not to lend any encouragement towards participation in said scary things. Didn’t you feel better once you checked that “To Do” item off your child-rearing list? I know I did.
My father in mid-stage Alzheimer’s.
“The Other Talk” is that which you need to have with your adult-sized children, regardless of how uncomfortable you – or your children – are about topics such as: illness, death, and finances. Acccckkkkk!
My mother and my daughter, circa 1977.
Or perhaps it’s the other way around. The adult children are broaching these difficult topics with their parents in the hopes that said parents will do something about these unavoidable issues. Regardless of who is on the receiving end of these discussions, they should be considered mandatory in every family.
Consider this scenario: Dad is dying of cancer and in a coma. Your mother has already passed on, and you have no idea what your dad wants. His cancer is inoperable and he’s having more and more difficulty breathing and he hasn’t had any nourishment by mouth since he went into a coma. Does he want breathing assistance? Does he want intravenous liquids and nourishment? Does he want pain medication to help him through the extreme pain that cancer causes, even if the medication hastens his death?
What’s a son or daughter to do? Wing it?
Let’s look at another scenario: Mom is in the advanced stages of Alzheimer’s and is unconscious more than she is conscious. There is no reversal possible of the debilitating effect this disease has had on her body: her doctor tells the family that their mother’s ability to swallow is greatly compromised, her breathing is becoming more and more labored, and she has shown no interest whatsoever in food or liquids. Her body is in the active stages of dying.
In this scenario, dad is still living and cognitively competent and he has told the family and your mother’s doctor that he wants every single measure possible to be employed to keep his bride of sixty-five years alive. You, however, have a copy of your mother’s living will/advanced health care directive – as does your father – which contains conflicting wishes to those of your father. Your mother wants no extraordinary measures employed – not a respirator, not a gastric feeding tube, no intravenous nourishment, nothing except for medication that will make her as comfortable as possible as she leaves this world. When your mother was fully aware and cognitively healthy, she had her wishes incorporated into a legal document, determined to take the responsibility of making such decisions out of her loved ones’ hands.
What’s a son or daughter to do? Follow mom’s wishes.
What a gift that is – carrying out your loved one’s wishes when she is no longer able to verbalize them. It would still be a gift if mom’s wishes were clearly spelled out that she wanted everything done to keep her alive as long as possible. The point is not what was decided that is important – it’s that the decision had already been made – a decision that remained in the hands of the patient/family member.
Both of my parents gifted me and my two siblings with documented specific wishes for their life and death. My mother unexpectedly died in her sleep on September 24th, 1994 at the age of 77 – something she had wished and hoped for her entire life – who doesn’t? My father died on October 13th, 2007 at the age of 89 from complications of Alzheimer’s and cancer. There was no guessing when it came to the time when us three adult kids rushed to his bedside. He was comfortable in his death, and we honored him by following his wishes for no intervention. Did I want my dad to die? God no. I wanted him to live forever; but none of us gets to do that, so I’m glad that my father was allowed to take his last breath and leave this world his way.
A fellow blogger whom I greatly respect, wrote the above article that tells a story of aging, loneliness, intuition, and follow through.
There is a holiday celebrated on September 28th called National Good Neighbor Day. In the above linked story, a good neighbor noticed that she hadn’t seen one of her neighbors in awhile, so she acted on her concern. The story that unfolds could be a made-for-TV drama! Concern drew her to investigate and her gut wouldn’t let her turn away.
I think all of us need to trust our gut more frequently, which I learned for myself back in July. I’ve attached an article I wrote on that experience called – coincidentally – Trust Your Gut.
No one is an island, entire of itself; every man is a piece of the continent. – John Donne
“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” – Abraham Lincoln
Luck doesn’t bring success, neither does lack of preparation. Here’s a personal account that hit me like the proverbial ton of bricks. This example is about exercise, but this article is not.
I started a new exercise regime in May called The Bar Method. Each one hour session “integrates the fat burning format of interval training, the muscle shaping technique of isometrics, the elongating principles of dance conditioning, and the science of physical therapy.” Let me just tell you that after the very first session, I realized how out of shape I was – evidenced a day later by my inability to get out of a seated position without using both hands braced on the seat for leverage, combined with much grunting, groaning, and “Oh my Gods!”
(Photo credit: Wikipedia)
Fast forward several weeks and I became a devotee who takes Bar classes twice a week at the studio, and four times a week I do interim supportive training in my mini home gym using a recumbent bike, weights (only 2 lb and 4 lb) and lots of push ups and planks. I quickly realized that if I do my part at home, I benefit even more from the Bar classes. Woohoo!
This past Thursday, I went to class having had a miserable night’s sleep the night before: couldn’t fall asleep, couldn’t stay asleep – you get the drill. Although I made it through the one hour class, I struggled greatly throughout and failed to receive all of the benefits. Without adequate sleep, my body was not armed with the stamina it needed to get the job done. You’d think that one lousy night’s sleep would not jeopardize the success of my workout the next day. Evidently that one factor nullified all the other preparations I had made in the days leading up to the class.
Alright, no more talk of exercise.
The point I want to make is that if you go into a task without all the needed preparation, you’re not prepared at all. It’s as simple as that.
What good is completing three of four steps of a presentation for a meeting, if all three rely on the fourth step that you didn’t complete? What a bloody waste of your time and that of everyone else at the meeting.
What kind of roof will a roofer be able to lay if he or she brings all the tools and most of the roofing materials, but no nails? “But I have everything else I need, don’t I get credit for that?” Nope!
Follow Abe Lincoln’s way of preparing for a task: you won’t chop down any trees with a dull axe.
I love this poster found in the above attachment that compares today’s social networking with yesterday’s; quite a few yesterdays.
My earlier social networking profile photo.
Remember when you were younger and you spent so much time playing outside with your friends that your parent would say, “Dinner is at 5 pm. Be home by then, please.” That’s how it was in our household when we were kids. My sister and I said goodbye to mom and dad in the morning, played all day with our friends, and didn’t return until the appointed dinner hour.
I know I’m showing my age, but I don’t care. I’m glad the Internet was “created” but I wish social networking was more social.
Those of you in business of any type whether medical, construction, retail, food or travel industry, or any of the thousands of business types out there:
What are you doing to retain your customers?
The following incident occurred more than two years ago and serves as a good illustration of failed customer retention.
I moved to a suburb of Seattle in 1997 and became a client/patient of a local chiropractor. This Doctor of Chiropractic knew all there was to know about me structurally because she treated me for fourteen years. One of the issues of which she was keenly aware was my cervical spine (neck) discomfort. After much deliberation and procrastination, I finally decided to have it surgically treated. I had discussed my treatment options with my chiropractor at length throughout my time as her patient and she concurred that I might very well benefit from the C5/C6 disc replacement and fusion.
Xray of cervical spine – not mine (Photo credit: Wikipedia)
One week before my surgery I attended my chiropractic appointment and upon my departure that day I was wished well with the goal of returning for treatment once my neck fusion was completely healed.
Fast forward one year. During that year of healing I did not receive a phone call, nor did I receive a card; I received nothing resembling any indication that they valued my previous fourteen years of patronage. So I did something about it.
I wrote a very kind but professional letter expressing my disappointment in the management of this chiropractic office – a business that consists of one chiropractor and four staff members. I told her that I was offended at having been ignored. Here’s an excerpt from my letter:
I am offended by an apparent disregard for a patient’s longtime loyalty and patronage of your practice. In my mind, I felt that a provider of chiropractic care, which is so much more person-focused than traditional medical care, would value the patient/doctor relationship and reach out to this patient given the length of her patronage. That was not the case, so I have chosen not to resume treatment under your care.
You can be certain that I received a call within days of sending that letter, a call that went to voicemail while I was away from the house. The doctor fell all over herself gushing and oozing with regret while at the same time explaining her reason for doing nothing: “I wanted to protect your privacy.”
Come again? Does that mean you were disrespecting my privacy each time your office called to remind me of the 100’s of appointments I attended for fourteen years? No. You wanted to be certain I would show up. And how does sending a card to my home disrespect my privacy? It doesn’t. The excuse was weak and I stuck to my guns. Businesses need to realize that the least expensive and best marketing strategy involves word of mouth advertising. On the flip side, the least expensive and worst marketing strategy involves word of mouth advertising.
How much money have you lost because you ignored your customers?
Monica Guzman, Seattle Times writer and blogger, is going off the technical grid for a week – thus the article attached above wherein she analyzes our habits and impulses when it comes to us feeling the need to be instantaneously on top of matters. She’s not disconnecting from all technologies – she intends to watch television and might use a real camera – but she’s staying away from “the ones that know me.”
Ah, respite – what a delightful concept. Lots of us Baby Boomers equate respite to receiving some sort of relief from our caregiving tasks. For example, we might be taking care of a parent, sibling, partner, or spouse and we look for every opportunity for a reprieve from our caregiving chores – or at least weshould be. Please see my article Caregiver: put on your oxygen mask first.
Cordless Phone (Photo credit: Wikipedia)
Respite, however, also relates to resisting the compulsion to send someone a Happy Birthday greeting by sending an e-mail, or going to the honoree’s Facebook page, or sending a Tweet on the person’s Twitter feed – and instead, deciding to call that person for a conversation that lasts longer than it takes to type a 140 character greeting. OMG, MIK? (Oh my god, am I kidding?)
No – I’m serious. I could make it harder on you – and myself – by suggesting that we send a birthday card that would require us to purchase, write, post, and drop the card through the slot of a postal box. I think that would be a great idea, mind you, but that’s not what I’m proposing.
Rejoice in the fact that Facebook reminded you of that person’s birthday. (I know that you received sufficient notice not to miss that person’s birthday because truth be told – that’s how I remember many of my acquaintances’ birthdays each year.) But please resist the urge to send an instantaneous electronic greeting. Think of yourself – I know you can – and think of what it feels like to receive fun mail, such as a birthday card, or simply a “there’s no reason for this card” card. You liked that feeling – didn’t you? Now I want you to also think about how it feels when someone calls you to personally wish you happiness – just you and the person that called you. That’s a one-on-one attention connection.
Drop a note, make a call, but leave the 140 characters for some other important message, like:
I had a glazed doughnut and a cup of coffee for breakfast then washed my hair and can’t do a thing with it! Isn’t that just the worst thing ever?
Go ahead and count – there’s 140 characters there.
I can always rely on fellow blogger, Frizztext, to post delightful guitar tunes with a variety of fingering and strumming techniques. Rather than post a Thursday in the News article today – my normal Thursday gig – I’ve chosen to post this blogger’s article that contains delightful sound interludes that you no doubt need to hear because your day is boring, frustrating, tiring, and can’t end soon enough so you can do some fun things, so …
I’m posting this blog piece because it beautifully illustrates the ugliness of bullying practices that occur everywhere.
My opinion on bullies: whether they look like nerds, terrorists, or invisible men and women on the Internet – is that they are very insecure people. They are so insecure that they have to beat others down so that they can appear to be better and bigger than those they victimize.
(This is a resubmission of the article I wrote yesterday. I changed the title.)
In his book Eleven Rings: The Soul of Success author and NBA former coach, Phil Jackson, emphasizes the need for players to have a team mentality instead of a me-mentality. He took on the challenging task of asking Michael Jordan to reduce the number of successful shots he made in a game. Keep in mind, Michael Jordan was averaging 32.5 points per game at that point, almost single handedly winning games. The coach wanted other members of the team to get more involved in the offense, resulting in a team win – not just a MJ win. Phil Jackson’s explanation to Michael: “You’ve got to share the spotlight with your teammates, because if you don’t, they won’t grow.”
Chicago Bulls Michael Jordan and Phil Jackson 1997 (Photo credit: Wikipedia)
At first Michael expressed his lack of confidence in some of his players and his hesitancy to let them have the ball. Phil Jackson responded, “The important thing is to let everybody touch the ball, so they won’t feel like spectators. It’s got to be a team effort.” It wasn’t an easy sell – to be sure – but Michael Jordan went with his coach’s plan. That seems to have worked for him.
Now switch to a different sport and a different player: Alex Rodriguez, or A-Rod as he is now called – unless you live in Seattle where their former Mariner shortstop is called “Pay-Rod” because of his greed when leaving the Mariners for the Texas Rangers.
David Brooks, syndicated columnist for the Seattle Times, wrote an exceptional opinion piece: A-Rod: the perils of self-preoccupation. This columnist knows how to clearly paint a personality picture – or should I say, personality disorder? “One of the mysteries around Rodriguez is why the most talented baseball player on the planet would risk his career to allegedly take performance-enhancing drugs?” A-Rod’s self-preoccupation prevented him from successfully managing his own talent. The columnist’s theory about those who are self-preoccupied is explained like this: “Locked in a cycle of insecurity and attempted self-validation, their talents are never enough, and they end up devouring what they have been given.”
Where does that leave the little league baseball player in his or her quest to mimic the bigger-than-life champions (pun-intended) such as Alex Rodriguez? Emulating A-Rod, or McGwire, or Sosa – or any other player who allegedly cheated to improve his stats – sends the truly talented youth down the wrong path.
Where does that leave you and me? Each time we take a chance, put ourselves out there and dare to make something of ourselves, we run the risk of failure. As A-Rod’s former NY Yankee manager, Joe Torre, once wrote, “There’s a certain free-fall you have to go through when you commit yourself without a guarantee that it’s always going to be good…Allow yourself to be embarrassed. Allow yourself to be vulnerable.”
As a “trying to become a novelist” novice, I’m definitely in a free-fall. There’s no guarantee that the seven months of writing my novel (so far) will be picked up by an agent or publisher. It’s highly likely that the 103,000 words I’ve written (so far) will be criticized so horrifically, that no publishing professional will want to be associated with me.
But I’m doing what I love; I’m doing what I know I’m supposed to be doing; so I’m in that free-fall and praying for a soft landing. I could try to cheat my way to publication – but copying someone else’s work (other than quoting and crediting them) and characterizing it as my own is a steroid that I’m not interested in taking.
I want to be proud of what I’ve accomplished – not ashamed – and I want others to benefit from the honest work that I do.
Here’s some fabulous news to report from a town called North Bend, Washington that’s located not far from where I live:
An inclusive camp for burn victims called Eyabsut (which means: to rise above anything), is a camp where “everybody is different here and every body is the same” says Camp Director, Jeanette “JD” Day, also a burn victim.
At this camp, no one stares at them because of the way they look; the children and adolescents feel normal; for one week a year they feel as though they fit in.
The camp is sponsored by the Washington State Council of Firefighters Burn Foundation. You can also find links to this foundation through your Facebook account. Camp Eyabsut almost died last year but a last-ditch fund raising effort kept it going and it’s now in its 26th year.
What an exceptional effort for some pretty exceptional human beings.
I like the above article and every single article that mentions some sort of steps moving towards diagnosis and treatment, even steps that are stunted right out of the block.
Stillness gets us no where. Although limited, at least this article discusses some progress towards shutting down Alzheimer’s and other dementias. During a time where very little good news is forthcoming relating to this disease, I’ll take anything – thank you very much.
Dehydration and Dementia. The attached article is a very thorough look at the importance of hydration in the elderly, and how to assure that a person with dementia – who may no longer feel the thirst response and/or does not know how to express his or her thirst – is properly taken care of.
(Photo credit: Wikipedia)
My husband and I went for a hike last summer during which we encountered a gentleman who I would guess was in his early 80’s. It was a warm, muggy day and my husband and I each had a 20 oz. bottle of water for our 3-mile hike. The gentleman was reviewing his hiking map and we stopped to chat with him about the fork in the road and which path lead where. “Sir, do you have a bottle of water that you can drink while on your hike today?” “No – not needed; I have a thermos of coffee waiting for me back at my car.” “I wonder, sir, with it being so hot and humid, if you might benefit from taking one of our bottles of water. I would be happy to give you one we’ve not used yet so you’ll be comfortable.” “That’s very kind of you, but I’ll be fine.”
So he went on his way but I told my husband I wasn’t comfortable with this fellow being on his own and could we please follow him at a distance to make sure he gets back to his vehicle. And so we did – and he returned to his vehicle, and no doubt partook of his thermos of hot coffee. Not very refreshing.
(Photo credit: Wikipedia)
Although hot coffee and tea certainly contain water as part of their preparation, straight water – or even fruit juice – are a better option because of their lack of caffeine. Years ago, when I would visit one of my aging family members, you could always count on him holding that quintessential cup of coffee in his hand throughout the day. Regardless of the weather – no glass of water reached his lips – except perhaps when he took his daily vitamins or medications. This message is directed to those who provide care for the elderly, those who have older family members, and perhaps this message is also directed towards you. Drink good ol’ H2O. It doesn’t have to be packaged in a fancy bottle, you don’t have to purchase it, it’s always available at the touch of the nearest faucet, and you can access 100% water faster than making a pot of coffee.
What are you waiting for? Go get a glass of refreshing water!
Fellow blogger, Don, talks about his caregiving journey with his wife in which he swore off getting sick because – quite frankly – he couldn’t afford to be sick when his caregiving duties required that he be healthy and available 24/7.
One could argue that just being worried about getting sick might make one sick, but fortunately, that was not the case for Don. Having read many of his articles, it appears that he knew what was required of him as a caregiver – the same thing that is required of all of you who are still on your caregiving journey: assemble a team, spread out the duties, and seek emotional and physical support in whichever form you need.
First and foremost, please read Don’s article attached above. After you have done so, I hope the three articles below will also prove beneficial towards providing direction on how one might assure a successful medical and mental health caregiving journey. When you take care of yourself, you’ll be better equipped to take care of your loved one.
Fellow blogger, Frizztext, posted a photo on his blog that is very powerful. You must look at it to see what I mean so please click on the above link wherein you’ll see the photo, and please look at this link to read a NY Times article about this young lady’s speech, delivered at the United Nations.
(Photo credit: Wikipedia)
Imagine, if you will, that a girl with a book is a far more impressive – and effective – weapon than a taliban hitman’s gun, shot at point-blank range. My oh my, the bullies of the taliban were so afraid of Malala, that they felt they had to eliminate her from the face of the earth.
This young girl just celebrated her 16th birthday. Unless you’ve been under a rock the past several months, you already know that Malala was, and is, on a crusade to bring education to all children in the world – especially the female half of those children – many of whom are not given that privilege. She, like so many of us world-wide, understand the importance of a good education. Her philosophy is defined in these well-spoken words:
One child, one teacher, one book, and one pen can change the world.
Here’s a peek into a story that was in the news lately in my neck of the woods. This story is from Oregon, not that far from us in Washington state:
Baby buys car while playing on parents’ cellphone is quirky enough to make it to this week’s blog news article. EBay is certainly a place where adults bid and pay for items they can’t do without, but this 14-month old little girl accelerated her EBay skills the other day.
Austin-Healey Sprite (Photo credit: Wikipedia)
Through some stroke of luck(?) this little tyke bid on a sports car, won the bidding war, and her parents then found out that they now owned the sports car. They explained the situation to the person auctioning off the sports car and were given a reprieve – but in the end, they decided to go ahead with the sale. Looks like this young lady has landed herself a sports car well in advance of her teenage years. She’ll be the envy of all her friends.
I really like fellow blogger “Frizztext.” Not a day goes by when he doesn’t post a lick or two on his guitar. He’s really quite accomplished. I hope you enjoy his soundbites of goodness.
The attached article, written by a blogger in the UK, is straight-forward and thought provoking – it should be.
I live in Washington state, and I am glad that Death with Dignity is a legal option assuming all the legal requirements are met. This is a very personal subject matter, as is the choice that individuals will make to seize the opportunity, or to reject the opportunity. There is definitely a separate element of this option when the law is utilized for those with dementia. When is someone still capable of making the decision?
A non-profit in my state, Compassion & Choices of Washington, is an excellent resource for materials and information. They have even developed an Alzheimer’s Disease and Dementia Mental Health Directive – a first-of-its-kind directive that allows people – while still competent – to document their wishes related to who will provide their care, where care will be provided, how it will be financed, how to deal with difficult behaviors that may arise, and many other matters that both caregiver and patient face. Bless all of you who face this horrific disease that has no effective treatment, and certainly no cure.
I’m attaching the above article from a fellow blogger. He, like so many of us, find it difficult to fathom how anyone would take advantage of a vulnerable human being. The very unsettling fact, however, is that incidents of abuse of the elderly occur and are far too common.
Whether the abuse is instigated by family members upon the elderly in the privacy of their home, or by “professionals” in long-term care settings such as assisted living facilities, nursing homes, or group homes – it happens. Oftentimes such incidents go unchecked for months, or years, and are discovered only when a death occurs, or when someone with a conscience steps forward and complains to the authorities. Those being abused either don’t have the ability to complain or they fear that doing so will make matters even worse for them.
Worse? Residents fear that if they complain, they’ll be thrown out of the place in which they live – the place in which they receive the abuse. I know that you and I are quick to say, “Fantastic! What a great relief that would be if the person no longer lived with his or her abusers!” We say that because we have not experienced what they have experienced; we have not heard the threats and vicious statements directed towards these vulnerable human beings. These violated human beings don’t understand that abhorrent behavior is not normal because it’s all they’ve known.
These are older human beings who at one time were innocent children showing up on their first day of school; worried teenagers fretting over what to wear to the prom; young adults heading off to college and/or a career; husbands and wives, moms and dads … people just like you and me. Now they’re nothing but broken, barely alive bodies who have been treated worse than a junk yard dog.
Living: the ultimate team sport 