The Man of the House and the Little Woman
This real story takes the place of this week’s Lighten up Mondays.
Most of our utility bills are in both my husband’s name and mine. Our Frontier phone/internet bill, for whatever reason, is only in my husband’s name.
We’ve lived in our current house for over fifteen years. Approximately one year into our residency at our current address I called to make a change to our services. I found out that because only my husband’s name was on the bill, I was not permitted to even talk to the Verizon (now Frontier) customer service rep. Jerry was home at the time so I requested his presence in my office and told him he needed to talk to the utility person to authorize me to do business with the utility. He did so, they supposedly noted his permission/authorization in the file, and I was able to complete my service request with the utility. Over the years, it took at least three additional calls to Verizon/Frontier before they stopped asking my husband to intervene to authorize everything I said to them. Dilemma solved, right?
We recently upgraded our internet from Frontier’s DSL, also known as slow-poke broadband, to internet service provided by our cable TV company, Wave. The new cable modem/router was installed and voila! Instead of a Download speed of 9.6 mbps, Wave’s Download speed is a wapping 100+ mbps. The primary user of our iMac computer – that would be me, The Little Woman – is thoroughly ecstatic with the improved service.
The day after unplugging Frontier’s DSL and plugging in Wave’s extraordinarily fast internet service, I called Frontier to cancel our internet service – but still retain our landline phone service with them – and the technician said, “Is this Jerry I’m speaking to?” to which I responded, “No, I’m, Irene, Jerry’s wife.” “I’m sorry, you’re not authorized to make changes to your service, is Jerry available?”
Imagine the top being blown off a pressure cooker on my end of the phone line.
“Oh, do not go there. My husband authorized my involvement with this account almost fifteen years ago and did so repeatedly each and every time you questioned my authority to the point where you finally stopped requiring Jerry’s personal authorization.”
“I’m sorry Ma’am, but if your husband is there to make the request, we’ll take care of this for him.”
I hung up on them. Five minutes later I called back to make the cancellation of service request, speaking in a lower voice and identifying myself as Jerry, and the customer service rep simply asked Jerry’s birthdate, which I provided, and presto-chango, our cancellation of internet service request was granted. Keep in mind, in the past when I successfully was able to get through to Verizon/Frontier to talk about our account, I had to provide Jerry’s birthdate, our account number, and the private PIN provided by the utility to verify my authorization capabilities. If they had asked that of Jerry – the authorized person – he wouldn’t have known where to find such information. Why? Because The Little Woman is also the Finance Manager for the Olson household. Bills get paid utilizing bank account resources because I set up these recurring charges to be paid automatically just as so many of you do for your own household. I move money around from one account to another, set up new accounts, fund them and the like because as the household Finance Manager, I am dedicated to keeping us financially organized, healthy, and comfortable in our retirement.
Am I mad at Jerry as a result of this fiasco? Not in the least. He was out of the house when this most recent matter occurred and when I relayed it to him he said, “Oh oh, I hope you didn’t hurt anyone too badly.” He thinks this whole authorization requirement is a joke, especially since he relies on me to manage everything having to do with our finances. He knows I’m quite accomplished at taking on these tasks and is thrilled that he doesn’t have to mess with the minutiae of managing this aspect of our lives.
I guess I can say I had the last laugh, however. Lowering my voice and using language patterns that might be common for the Man of the Household allowed me to wield the authority that up until now had fully evaded The Little Woman of the Household.
3 thoughts on “The Man of the House and the Little Woman”
February 2, 2018 at 4:14 pm
Unfortunately, customer service ability is not a requirement in many customer service departments. Often leading to incidents such as this.
Your post did make me chuckle, though had it been me I would also have blown my top. I once had to prove to AT&T that I was me when I was 2000 miles from home where my corroborating account numbers were.
January 29, 2018 at 6:56 am
This could only happen with a cable company. Their customer service is horrible. Have a great day, Jerry!🤭
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January 29, 2018 at 7:43 am
*clears throat* Thank you Little Lady, you too!
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