My groceries were in the process of being scanned and bagged when another customer pushed her cart to the same checkstand where I was being helped.
The male Checker extended the following greeting to the customer:
“Well, good afternoon to you Ms. Parker! It’s so nice to see you!”
I would guess Ms. Parker’s age to be just north of 85 years old. If you could have seen the look of pleasure on her face when that grocery employee greeted her and used her given name, you would have felt the same delight and good vibes as did I.
When my transaction was wrapped up and Ms. Parker took my place at the counter, the Checker said:
“I haven’t seen you in awhile; I’ve missed you! I’m so glad you’re here today.”
How do you think Ms. Parker felt having been personally greeted and figuratively taken into the arms of that employee?
I imagine it made her day.
That’s what I want to do, make someone’s day better than it was before their encounter with me.