Today’s kindness focuses on customer service – not at retail establishments but at medical offices. And I’ll be brief.
On May 17th of this year, I had a surgical consult for a nasty, invasive skin cancer that decided to make itself known on my right leg. On May 19th, I had surgery to remove that skin cancer.
I then had two subsequent post-surgical visits, May 25th and June 1st, with the latter being my final visit (knock on wood) at the Skin Surgery Center in Bellevue, Washington.
Right before I left I said good-bye to the front desk person, Ashley, and quite truthfully told her, “I’m going to miss you!”
Ashley made my cancer journey – and no doubt those of many of the center’s patients – one that felt less clinical, and more restorative. She always greeted me by my first name, recognizing me among so many that pass through the doors of the surgery center. She also remembered something important about my life – important to me anyway – and brought it up as I left.
“Enjoy your hiking this summer!”
Big deal, right? Yes, it was, because of all the things that bothered me about my cancer, it was not being able to hike that I bemoaned the most. Her farewell greeting put the biggest smile on my face because I was cleared to hit the trails once again, and she was celebrating my ability to do so.